Terms of Service

Last modified: 03/11/2026

These Takt Platform Terms of Service (“Terms”) govern access to and use of the Takt software platform, including associated applications, APIs, integrations, and related services (collectively, the “Platform”), provided by Takt, Inc., a Delaware corporation (“Takt,” “we,” “us,” or “our”).

By accessing or using the Platform, Customer and its authorized users agree to be bound by these Terms.

If Customer has entered into a separate written Software License Agreement, Master Services Agreement, Order Form, or similar executed agreement with Takt governing access to the Platform (a “Customer Agreement”), that Customer Agreement controls in the event of any conflict with these Terms.

1. Eligibility and Authorized Use

The Platform is intended for use by business entities and their authorized personnel. Access to the Platform may only be used by individuals authorized by a Customer (“Authorized Users”).

Customer is responsible for:

  • Ensuring Authorized Users comply with these Terms,

  • Maintaining the confidentiality of account credentials, and

  • All activities occurring under its accounts.

The Platform may not be accessed for personal, consumer, or household purposes.

2. License Grant

Subject to compliance with these Terms and any applicable Customer Agreement, Takt grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform solely for Customer’s internal business operations.

Access is provided on a software-as-a-service (SaaS) basis. Customer may not download, install, copy, or obtain a local version of the Platform except as expressly authorized in writing.

All rights not expressly granted are reserved by Takt.

3. Restrictions on Use

Customer and its Authorized Users shall not:

  • Copy, modify, or create derivative works of the Platform;

  • Reverse engineer, decompile, disassemble, or attempt to derive source code;

  • Sell, sublicense, lease, or distribute the Platform;

  • Use the Platform for competitive benchmarking or to develop a competing product;

  • Circumvent or breach any security or authentication measures;

  • Use the Platform in violation of applicable law;

  • Use the Platform in connection with hazardous, safety-critical, or high-risk environments where failure could result in bodily injury or severe property damage.

Takt may suspend access if it reasonably believes use violates these Terms or poses a security risk.

4. Customer Data

4.1 Ownership

Customer retains all right, title, and interest in data submitted to or processed through the Platform (“Customer Data”).

Takt does not acquire ownership of Customer Data.

4.2 Use of Customer Data

Takt may access and process Customer Data solely to:

  • Provide, maintain, and improve the Platform;

  • Provide support services;

  • Comply with legal obligations;

  • Enforce these Terms;

  • Generate aggregated and de-identified analytics.

Takt will not use Customer Data for marketing or unrelated commercial purposes without Customer’s prior written consent.

4.3 Aggregated Data

Takt may use anonymized, de-identified, and aggregated data derived from Customer Data to improve the Platform and for analytics, benchmarking, and operational enhancement purposes.

4.4 Data Export

During an active subscription term, Customer may access and export Customer Data using available Platform functionality, subject to reasonable technical limitations.

5. Security and Availability

Takt maintains commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the Platform and Customer Data.

Takt maintains a documented disaster recovery and business continuity program and periodically reviews and updates its security practices.

While Takt strives to maintain Platform availability, the Platform is not guaranteed to be uninterrupted or error-free.

Additional information regarding security practices may be made available through Takt’s trust center or upon request.

6. Confidentiality

Each party may receive non-public information of the other party (“Confidential Information”).

The receiving party agrees to:

  • Use Confidential Information solely to exercise its rights and perform obligations related to the Platform;

  • Protect Confidential Information using reasonable care;

  • Not disclose Confidential Information except to personnel and service providers with a need to know and who are bound by confidentiality obligations.

Confidential Information does not include information that:

  • Is publicly available without breach,

  • Was lawfully known prior to disclosure,

  • Is independently developed without use of Confidential Information,

  • Is received from a third party without confidentiality obligation.

7. Intellectual Property

The Platform, including all software, content, designs, and related intellectual property rights, is owned exclusively by Takt and its licensors.

Except for the limited rights expressly granted in these Terms or a Customer Agreement, no rights are granted by implication, estoppel, or otherwise.

If Customer provides feedback or suggestions regarding the Platform, Takt may use such feedback without restriction or obligation.

8. Suspension and Termination

Takt may suspend or restrict access to the Platform if:

  • Required by law;

  • Necessary to prevent harm, security risks, or system abuse;

  • Customer materially violates these Terms.

Termination of a Customer Agreement governs termination rights for contracted Customers.

Upon termination, Customer’s right to access the Platform ceases.

9. Disclaimer of Warranties

Except as expressly provided in a Customer Agreement, the Platform is provided “as is” and “as available.”

To the maximum extent permitted by law, Takt disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Takt does not warrant that the Platform will be uninterrupted, error-free, or meet all Customer requirements.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Takt will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

  • Takt’s aggregate liability arising out of or relating to the Platform will be governed by the applicable Customer Agreement.

If no Customer Agreement exists, Takt’s aggregate liability shall not exceed the amounts paid by Customer to Takt for access to the Platform during the twelve (12) months preceding the event giving rise to the claim.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any disputes arising under these Terms shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia.

12. Modifications to Terms

Takt may update these Terms from time to time. Updated Terms will be posted on the applicable webpage with a revised “Last Updated” date.

Continued use of the Platform following updates constitutes acceptance of the revised Terms.

If Customer has an active Customer Agreement, amendments to that agreement are governed by its terms.

13. Privacy

Takt processes personal data in accordance with its Privacy Policy, available at https://www.takt.io/privacy-policy, and any applicable Data Processing Addendum.

14. Contact Information

Takt, Inc.

1902 Campus Commons Drive, Suite 200

Reston, VA 20191

Email: help@takt.io