Situation

CarParts.com works in one of the toughest corners of eCommerce logistics: automotive aftermarket fulfillment. It ships a wide range of SKUs. Many products are large and oddly shaped. Customers expect fast delivery. That makes warehouse execution both hard and high-stakes.

As order volume grew, so did the complexity of daily operations. The distribution centers had to move more units while keeping labor costs in check.

Leadership knew labor was the largest cost they could control inside the warehouse. But they had little real-time view into how the workforce was performing.

Most reports looked backward. Supervisors leaned on end-of-shift summaries to judge productivity. Engineering teams had no live tools to maintain engineered labor standards across workflows.

To keep scaling, CarParts.com needed a modern labor management system (LMS). It had to turn warehouse data into real-time performance intelligence.

Challenges

CarParts.com faced four connected challenges.

1. Limited Real-Time Performance Visibility
Supervisors could not see associate productivity as the shift ran. Small slowdowns added up. By the time anyone noticed, cost and service had already taken a hit.

2. Scaling Engineered Labor Standards
Workflows changed and volume climbed. Keeping accurate engineered labor standards across picking, packing, and replenishment grew harder each time.

3. Labor Cost Pressure
eCommerce demand kept rising, and so did wages. Labor efficiency became key to protecting margins without cutting service levels.

4. Decision-Making Delays
Leaders needed faster data to make staffing, balancing, and process calls in real time.

CarParts.com needed a labor management platform that could pull task-level data together, set clear productivity targets, and let supervisors act right away.

Solution

CarParts.com partnered with Takt to roll out a cloud-based labor management and warehouse intelligence platform across its fulfillment operations.

The goal was simple: make labor performance measurable, visible, and easy to act on.

Real-Time Labor Tracking

Takt connected to the existing warehouse systems. It captured task-level execution data and turned it into live productivity metrics. Supervisors could now see:

• Units per hour (UPH)

• Performance versus engineered labor standards

• Travel and indirect time

• Labor utilization by function

Leaders no longer waited for daily summaries. They watched performance as it happened and shifted labor when needed.

Operationalized Engineered Labor Standards

Takt helped CarParts.com set and maintain engineered labor standards that matched real conditions on the floor. These standards lived inside daily workflows. They gave every facility one consistent productivity benchmark.

Associates knew what was expected of them. Supervisors coached against objective standards instead of gut feel.

Data-Driven Continuous Improvement

Centralized dashboards and analytics let engineering and operations teams spot bottlenecks. They could isolate process variation and rank improvement projects by impact.

Instead of building reports by hand, leaders spent their time reading trends and making changes. Takt turned workforce data into a steady engine for continuous improvement.

Results

The rollout delivered measurable gains in labor productivity and operational efficiency.

By building engineered labor standards into real-time workflows, CarParts.com raised accountability for both individuals and teams.

Performance became transparent. Coaching became targeted. Improvement became repeatable.

Strategic Supply Chain Impact

For CarParts.com, Takt was never only about reporting labor metrics. It was about building scalable operational discipline inside a growing eCommerce supply chain.

With modern labor management in place, the organization gained:

• Better predictability in throughput planning

• Greater cost control when volume swings

• More reliable service during peak demand

• A foundation for ongoing productivity gains

Order profiles keep shifting and SKU complexity keeps rising. Real-time labor intelligence gives CarParts.com the control to protect both margin and service.

Conclusion

The CarParts.com and Takt partnership shows how a modern labor management system can improve warehouse execution in high-growth eCommerce.

CarParts.com combined engineered labor standards, real-time performance visibility, and practical analytics. As a result, it increased labor productivity and made stronger operational decisions across its logistics network.

In today's supply chain, growth without labor visibility creates risk. Growth with engineered, real-time labor management creates leverage.