Privacy Policy

Takt, Inc. (“Takt,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website located at https://www.takt.io (the “Website”) and our warehouse intelligence and labor management platform (the “Services”).

This Privacy Policy is designed for a business-to-business audience. In providing our Services, Takt may act either as a data controller or a data processor, depending on the context in which personal information is processed. Where we process personal information on behalf of our customers, we do so as a processor or service provider and in accordance with our contractual obligations.

1. Scope and Roles

This Privacy Policy applies to personal information collected when you visit our Website, interact with us in a business capacity, or when we process personal information through our Services.

When you interact with our Website, request a demo, or engage with our marketing or sales teams, Takt acts as a data controller and determines how your personal information is used.

When our customers use the Services to process workforce or operational data, Takt acts as a data processor or service provider. In those cases, our customers determine the purposes and means of processing, and we process personal information only on their behalf and in accordance with their instructions.

2. Information We Collect

We collect personal information directly from you, automatically through your use of the Website, and from our customers in connection with the Services.

When you provide information directly to us, such as by submitting a form, requesting a demo, registering for an event, or communicating with us, we may collect information such as your name, business email address, company name, job title, phone number, and any other information you choose to provide.

When you visit or interact with our Website, we automatically collect certain information about your device and usage. This may include your IP address, browser type, device information, pages visited, referring URLs, and interaction data. We collect this information using cookies and similar technologies, as well as third-party analytics and advertising tools such as Google Analytics and marketing platforms.

In connection with the Services, we process personal information on behalf of our customers. This may include employee identifiers such as name, employee ID, and manager information; workforce performance and productivity metrics; operational activity data from warehouse systems; and, where provided by the customer, compensation-related data such as hourly wages. We do not intentionally collect biometric data or other sensitive categories of personal information unless provided by the customer, and customers are responsible for ensuring they have appropriate rights to share such information with us.

3. How We Use Information

We use personal information collected in connection with the Website and business interactions to operate and improve our Website, respond to inquiries, provide customer support, manage relationships with prospective and existing customers, send marketing communications where permitted, analyze usage trends, and maintain the security and integrity of our systems.

We process personal information on behalf of our customers solely to provide, operate, maintain, and improve the Services. This includes analyzing workforce performance, generating insights, supporting integrations and configurations, and ensuring the reliability and security of the platform. We do not use Customer Data for advertising purposes, do not sell such data, and do not use it for independent profiling outside of our customers’ instructions.

4. Legal Bases for Processing

Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we rely on several legal bases to process personal information. These include processing that is necessary to perform a contract, such as providing our Services; processing based on our legitimate interests, such as improving our Website, securing our systems, and managing business relationships; processing based on your consent, such as for certain marketing communications; and processing required to comply with legal obligations.

6. How We Share Information

We may share personal information with trusted third-party service providers that perform services on our behalf, such as cloud hosting providers, analytics providers, customer relationship management platforms, marketing tools, and support services. These providers are authorized to use personal information only as necessary to provide services to us.

A current list of our subprocessors is available at https://trust.takt.io.

We may also share personal information with our customers and their authorized users in connection with the provision of the Services. In addition, we may disclose personal information when required to do so by law, to protect our rights or the rights of others, to prevent fraud or security issues, or in connection with a merger, acquisition, financing, or sale of assets.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

Customer Data is retained for the duration of the applicable customer contract and for up to one year following termination, unless otherwise required by law or agreed with the customer. Backup data may be retained for up to 90 days. Personal information collected for marketing purposes is retained until you opt out or it is no longer necessary for business purposes. After applicable retention periods, personal information is securely deleted or anonymized.

8. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect personal information. These measures include encryption of data in transit and at rest, access controls and authentication mechanisms such as multi-factor authentication, continuous monitoring, and regular security assessments.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal information. These rights may include the ability to request access to your personal information, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing, and request data portability.

You may also opt out of receiving marketing communications from us at any time by following the instructions in those communications.

To exercise your rights, please contact us at privacy@takt.io. We will respond to requests in accordance with applicable law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These may include the right to know what personal information we collect, use, disclose, or retain; the right to request deletion or correction of your personal information; and the right to limit certain uses of sensitive personal information.

Takt does not sell personal information and does not share personal information for cross-context behavioral advertising in a manner that would constitute “sharing” under CPRA.

11. International Data Transfers

Takt is headquartered in the United States, and personal information may be transferred to and processed in the United States and other jurisdictions where our service providers operate.

Where required, we implement appropriate safeguards for international data transfers, such as entering into Standard Contractual Clauses or relying on other lawful transfer mechanisms.

12. Children’s Privacy

Our Website and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

13. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the policy and post the updated version on our Website.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Takt, Inc.
1902 Campus Commons Drive, Suite 200
Reston, VA 20191
privacy@takt.io