Overview
nGROUP supports North America’s largest retail, manufacturing,
and distribution teams, helping them optimize supply chain
cost & performance. Typically, peak season presents the most
significant challenge: meeting customer demand while maintaining
operational efficiency. In 2021, COVID compounded
this challenge by significantly increasing customer purchasing,
while simultaneously reducing the labor force to the lowest
participation rate in recent history.
To optimize a global network spanning numerous facilties, supporting clients including Macy’s and CarParts.com, nGROUP needed the ability to keep a finger on the pulse of their team’s performance, quickly identify opportunities for improvement, and provide their teams with the insights necessary to take immediate action.
The Approach
Create unparalleled insight into the operation
Takt delivers real-time visibility into
every facility transaction, including interactive dashboards for facility, shift, and individual performance. Operational leaders are able to easily track critical metrics including Qty, UPH, Direct &
Indirect Hours, and non productive time.
Engage employees with coaching and incentives
Takts Employee Engagement features allow supervisors and team leads to understand employee proficiencies, preferences, and progress. With Takt, nGROUP was able to identify and
incentivizing high performers, allowing them to focus support, praise, rewards, and growth opportunities.
Review freight mix and driving factors of waste
Takt enables nGROUP to review and forecast work content to better plan shifts and staffing. Takt also provides operations teams with visibility into the factors that contribute to waste,
including Time Off Task, and Downtime.
Results
$2.5M in Labor Savings
20% Average increase in UPH
112% of Target Volume Delivered